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Refund & Cancellation Policy

1. Educational Services Scope & Overview

At Dime Learning Library Educational Services Ltd., we take pride in delivering rigorous, small-group technical cohorts, engineering workshops, and 1-on-1 mentorship programs. Because our study cohorts are strictly limited in seat capacity (maximum 12 participants per cohort) to maintain high-quality instructor interaction, cancellations directly impact resource planning and seat availability.

This Refund Policy sets out the conditions, timelines, and procedures governing refunds and cancellations for our educational offerings.

2. Foundations Cohort Cancellation & Refund Timelines

  • Notice 7 or More Days Before Start Date: If you notify us in writing at least 7 full business days before the first live lecture of your scheduled cohort, you are eligible for a 100% full refund of your paid tuition fees, minus any standard bank processing charges.
  • Notice Between 3 to 6 Days Before Start Date: If you cancel within 3 to 6 business days prior to cohort commencement, you are eligible for a 50% partial refund, or alternatively, a 100% credit rollover toward the next available monthly cohort intake.
  • Notice Less Than 72 Hours Before Start Date: Cancellations received less than 72 hours prior to the first session are non-refundable, but you may request a one-time transfer of your registration to a qualified colleague or peer.

3. Dedicated Team Workshops & Custom Seminars

For customized team workshops and enterprise architecture seminars:

  • Deposit Payments: Initial booking deposits (typically 30% of quoted workshop price) are fully refundable up to 14 business days before the scheduled workshop date.
  • Within 14 Days of Workshop: Because instructors prepare custom curriculum modules and reserve dedicated calendar dates, deposits become non-refundable within 14 days of the event.
  • Rescheduling: Organizations may reschedule a confirmed workshop date once without penalty with at least 5 business days’ advance notice.

4. One-on-One Mentorship Blocks

  • Prior to First Session: 100% refundable if cancelled at least 48 hours prior to the scheduled initial session.
  • Work Already Started: Once the first mentorship session has been delivered, remaining unused sessions are refunded on a pro-rata basis (total fee divided by 4 multiplied by remaining unused sessions) upon written request.
  • Missed Sessions (No-Shows): Scheduled mentorship appointments missed without at least 24 hours prior notice are considered consumed and cannot be refunded.

5. Non-Refundable Items & Circumstances

Refunds are not granted under the following circumstances:

  1. Completion of more than 25% of the live seminar hours in any cohort.
  2. Failure to attend live sessions without prior written communication.
  3. Violation of our Terms of Service resulting in removal from the learning platform.
  4. Open-access study materials and digital glossary guides, which are already provided free of charge.

6. Refund Request Procedure & Processing Times

To request a refund or cohort date rollover:

  1. Send an email to hello@smart-axishub.click with the subject line “Refund Request - [Your Full Name] - [Program Name]”.
  2. Include your original enrollment confirmation number, date of payment, and reason for the request.
  3. Our administrative team will evaluate your request against the timelines above within 2 business days.
  4. Approved refunds are processed back to the original method of payment within 5 to 10 business days, depending on your bank’s clearance cycles.

7. Educational Inquiries & Contact

  • Company: Dime Learning Library Educational Services Ltd.
  • Address: Office 8, 24 Example Street, Ho Chi Minh City 00000
  • Email: hello@smart-axishub.click
  • Phone: +84 28 0000 2180